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Best Customer Service Tools 2024

Guidde

Guidde is an AI-powered tool that helps you create video documentation for your software, product, or service in minutes. Whether you need to create how-to guides, onboarding docs, FAQs, or feature notes, Guidde can help you capture, edit, and share your videos with ease. You can also use Guidde to provide personalized video responses to customer questions, reducing support tickets and increasing satisfaction.

الايجابيات

  • Easy to use browser extension that works with any website
  • Generates voiceover, captions, and graphics automatically
  • Allows you to customize your branding, style, and language
  • Integrates with popular platforms like YouTube, Zendesk, and WordPress

سلبيات

  • Limited video editing options and features
  • Requires internet connection and Chrome browser
  • Expensive pricing plans for premium features

Tidio

Tidio is a powerful AI-powered customer service platform that combines live chat, chatbots, and email marketing into a single user-friendly dashboard. It is particularly impressive for its self-learning AI bot, Lyro, which can handle multiple customer interactions simultaneously, freeing up your support team to focus on high-value or uncommon requests. Tidio is highly recommended for its intuitive interface, high functionality, and excellent customer support. It offers features like live chat, helpdesk, and automation, all customizable and easy to implement. The platform’s AI can resolve up to 70% of issues swiftly and integrates well with Facebook and Instagram. It is praised for its ability to boost sales, improve conversion rates, and build customer trust.

$24.17/mo

الايجابيات

  • Intuitive interface and easy to use
  • Powerful self-learning AI bot, Lyro
  • Combines live chat, chatbots, and email marketing in one platform
  • Excellent customer support
  • Boosts sales and improves conversion rates

سلبيات

  • Analytics aren’t very advanced
  • AI bot plan can be expensive
  • Limited export capability and some granular metrics seem to be missing